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This is a step-by-step tutorial showing you how to manage the call forwarding setting on your desk (office) phone.


Here's how it's done

The process below has two sections "Enable Call Forwarding" and "Disable Call Forwarding."

Enable Call Forwarding

Press the menu button

Press the menu button on your phone. It is often on the left side between the ear piece and silver d-pad.

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Select "Features"

From the on-screen menu select the "Features" option.

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Select "Forward"

Using the d-pad navigate down to the "Forward" option.

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Chose a forwarding style

Depending on your forwarding scenario you have two options to chose from.

  • Always - All calls will be forwarded.
  • No Answer - Calls will be forwarded when no one has answered this phone.

Select the option that works best for your needs.

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Enter your contact number

Press check mark to select to edit the contact number. Input the number to forward to and hit the soft button marked “OK”.

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Enable it

Press the down arrow, then press the check mark to select “disabled”, then press the left arrow to change to enabled, then click soft button “OK”.

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Confirm the change

Press the left arrow button to save configuration, then choose “Yes”.

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Finish up

Press menu to revert back to the home screen, look to the top right corner of the screen to view the forwarding symbol. At this point you have enabled call forwarding!

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Disable Call Forwarding

To undo or disable call forwarding, please follow these same steps, except select “disable” and then save configuration. After you've disabled it the normal phone symbol is displayed in the top right hand corner of the screen.


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Wrapping up

This article assisted you in setting up call forwarding on your desk (office) phone.

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