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Follow this guide when you need to change your Sage password to secure your account.

Why is my password expiring?!

For security purposes, your password will expire every 360 days. Follow the instruction below to change your password before it expires. For more information review the Password Information page.

I Forgot My Password!

In order to follow along with this guide, you must already know your Sage email and password. If you have forgotten your password check out this guide instead.

Here's how it's done

Visit the password reset page

Go to using any browser on a PC or mobile device. You will be brought to the Sage Passport login page. Log in with your current Sage email and password.

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Navigate to your account settings

After logging in you will be brought to your account page. Navigate to your account settings by clicking the "Settings" button. Once you've done so, you will see a dialog labeled "Account Password."

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Set a new password

Enter a new password in both text boxes. The bar below the boxes will let you know how strong the password is. If the passwords are too weak or do not match, you will have to enter a new one. Once the passwords match and they meet the minimum strength, you will be able to click the "Change Password" button.

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Wrapping up

At this point, you have changed your Sage password. Please take note of the caveats below.

If you need further help with your account or password you can look for more help at the Service Center at or call the IT Service Desk at 518-244-4777.

After changing your password, ensure that you update your credentials on devices that use your password behind the scenes. If you fail to do this, your account could end up locked out after a number of failed authentication attempts. Some common places to update your password include WiFi devices (phone/laptop) that connect to Sage's WiFi and email clients on mobile phones.

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