Sometimes tech support will ask you to provide the name of a printer when you're having issues with a printer. Here's how you do that.
|Knowing the correct name of the printer will be very helpful when talking to the helpdesk, so they can correctly identify the problem.|
Every Papercut printer should have a label with its name on it.
Some examples are:
Because different printers have different functions, we have two major categories
Multi-Functional Printers (MFP), and Printers (PR)
MFPs have the ability to scan to email, flash drives, and network locations, and can also fax if connected to a phone line.
Printers do not have those functions, and are just normal printers.
Printers with -to- in the name are Toshiba printers and use the ToshibaBW or ToshibaColor print queues. Printers with -hp- in the name are HP printers and use the HP-BW or HP-Color print queues.
If you come across a printer without a label an still need assistance, please call the helpdesk at 518-244-4777 with your name, location, and a detailed description of the problem.
Related articles appear here based on the labels you select. Click to edit the macro and add or change labels.